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Support Categories
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Account & Login
Password resets, username changes, two-factor authentication, and account security.
12 articlesTechnical Issues
Performance problems, crashes, connectivity errors, and browser compatibility.
18 articlesBilling & Purchases
Payment methods, missing items, refund requests, and transaction history.
9 articlesGameplay & Reports
Report toxic behaviour, cheaters, and bugs encountered during matches.
7 articlesBan Appeals
Challenge a suspension or permanent ban and review our enforcement policies.
5 articlesPrivacy & Data
GDPR data requests, account deletion, and understanding what we store.
6 articlesPopular Articles
The most commonly visited help pages from our community.
- How to reset your Arbiter account password Account
- Avero won't load - browser troubleshooting guide Technical
- Reducing lag and high ping in Avero Technical
- Requesting a refund for in-game purchases Billing
- I bought something but didn't receive it Billing
- How to report a toxic or cheating player Gameplay
- My account was banned - how to submit an appeal Appeals
- Setting up two-factor authentication on your account Account
- How to request account deletion and data erasure Privacy
- Optimising graphics settings for better performance Technical
Known Issues & Announcements
Recent updates from the Arbiter team.
All services running normally
Avero game servers, matchmaking, authentication, and the store are all operating within expected parameters. No incidents to report.
Scheduled maintenance - April 28, 2026
We will be performing routine server maintenance on April 28th between 03:00–05:00 UTC. Avero will be unavailable during this window.
Patch 0.4.2 - known issues tracker
We are aware of a visual glitch with the reload animation on the Spectre rifle introduced in 0.4.2. A hotfix is targeted for next week's patch.