Your privacy matters to us. This Privacy Policy explains what data Arbiter Entertainment collects, why we collect it, and how we protect it. We do not sell your personal data.
Overview
Arbiter Entertainment ("Arbiter," "we," "us," or "our") is committed to protecting the personal information of our players and website visitors. This Privacy Policy applies to all services operated by Arbiter Entertainment, including the Avero game, our websites, and any associated applications.
By using our Services, you consent to the collection and use of information as described in this policy. This policy is incorporated into and subject to our Terms of Service.
Information We Collect
Information you provide directly:
- Account registration details (username, email address, password hash).
- Profile information you choose to add (display name, avatar).
- Communications you send to our support team.
- Payment information processed securely via third-party payment providers — we do not store full card numbers.
Information collected automatically:
- Gameplay data (match history, statistics, in-game activity).
- Device information (browser type, operating system, screen resolution).
- IP address and approximate geographic location (country/region).
- Log data (pages visited, time spent, referral URLs).
- Cookie and tracking data as described in our Cookie Policy.
How We Use It
We use the information we collect to:
- Operate, maintain, and improve our Services.
- Create and manage your account.
- Process transactions and send related confirmations.
- Provide customer support and respond to enquiries.
- Detect, investigate, and prevent cheating, fraud, and abuse.
- Send important service announcements and security alerts.
- Send optional marketing communications (with your consent, which you may withdraw at any time).
- Analyse usage trends to improve gameplay balance and performance.
- Comply with legal obligations.
Sharing of Information
We do not sell, rent, or trade your personal information. We may share information with:
- Service providers who assist in operating our Services (e.g., cloud hosting, payment processing, analytics) under strict confidentiality agreements.
- Law enforcement or regulators when required by law, court order, or to protect the safety of our users or the public.
- Successor entities in the event of a merger, acquisition, or sale of assets, with notice to you.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Services. After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, and enforce our agreements. Anonymised or aggregated data may be retained indefinitely.
Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS), hashed passwords, and restricted access controls. However, no system is completely secure. You use our Services at your own risk and should use a strong, unique password and enable any available two-factor authentication.
Children's Privacy
Our Services are not directed at children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children under this age. If we become aware that a child has provided us with personal information, we will delete it promptly. Parents or guardians who believe their child has submitted personal data should contact us at [email protected].
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you.
- Correction — ask us to correct inaccurate or incomplete data.
- Deletion — request deletion of your personal data ("right to be forgotten").
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing of your data for certain purposes.
- Withdraw consent — opt out of marketing emails at any time via the unsubscribe link.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Cookies
We use cookies and similar tracking technologies to enhance your experience. For full details on what cookies we use and how to manage them, see our Cookie Policy.
International Transfers
Arbiter Entertainment operates globally. Your data may be transferred to and processed in countries other than your own. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised by applicable law.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through the Services or by email. The "Last updated" date at the top reflects the most recent revision. Continued use of the Services after changes constitutes acceptance of the updated policy.
Contact
For privacy-related enquiries or to exercise your rights:
- Email: [email protected]
- Support: support portal
- Entity: Arbiter Entertainment