/* ===========================
   SUPPORT PORTAL — support.css
   =========================== */

@font-face {
    font-family: 'Avero';
    src: url('../assets/AveroRegular.ttf') format('truetype');
    font-weight: normal;
    font-style: normal;
    font-display: swap;
}

/* ─────────────────────────────────────────
   HERO
───────────────────────────────────────── */
.support-hero {
    position: relative;
    padding: clamp(9rem, 16vh, 12rem) 0 clamp(4rem, 8vh, 6rem);
    overflow: hidden;
    min-height: 560px;
    display: flex;
    align-items: center;
}

/* Ambient gradient background */
.support-hero::before {
    content: '';
    position: absolute;
    inset: 0;
    background:
        radial-gradient(ellipse at 20% 50%, rgba(163, 21, 206, 0.12) 0%, transparent 55%),
        radial-gradient(ellipse at 80% 40%, rgba(49, 218, 230, 0.08) 0%, transparent 50%),
        radial-gradient(ellipse at 55% 100%, rgba(255, 10, 210, 0.05) 0%, transparent 40%);
    pointer-events: none;
}

/* Subtle grid overlay */
.support-hero::after {
    content: '';
    position: absolute;
    inset: 0;
    background-image:
        linear-gradient(rgba(255,255,255,0.018) 1px, transparent 1px),
        linear-gradient(90deg, rgba(255,255,255,0.018) 1px, transparent 1px);
    background-size: 60px 60px;
    pointer-events: none;
}

/* Character art — right side */
.support-hero-character {
    position: absolute;
    right: 0;
    bottom: 0;
    width: clamp(280px, 40vw, 560px);
    height: 100%;
    display: flex;
    align-items: flex-end;
    justify-content: flex-end;
    pointer-events: none;
    z-index: 1;
    -webkit-mask-image: linear-gradient(to left, rgba(0,0,0,0.55) 0%, rgba(0,0,0,0.25) 50%, transparent 100%),
                        linear-gradient(to top, rgba(0,0,0,1) 0%, rgba(0,0,0,0.8) 60%, transparent 100%);
    -webkit-mask-composite: source-in;
    mask-image: linear-gradient(to left, rgba(0,0,0,0.55) 0%, rgba(0,0,0,0.25) 50%, transparent 100%),
                linear-gradient(to top, rgba(0,0,0,1) 0%, rgba(0,0,0,0.8) 60%, transparent 100%);
    mask-composite: intersect;
}

.support-hero-char-img {
    height: 90%;
    width: auto;
    object-fit: contain;
    object-position: bottom right;
    filter: drop-shadow(0 0 48px rgba(163,21,206,0.18));
}

/* Hero inner content */
.support-hero-inner {
    position: relative;
    z-index: 2;
    max-width: 680px;
}

.support-hero-label {
    display: inline-block;
    font-family: 'Inter', sans-serif;
    font-weight: 700;
    font-size: 0.65rem;
    letter-spacing: 0.3em;
    text-transform: uppercase;
    color: var(--color-cyan);
    margin-bottom: var(--spacing-md);
}

.support-hero-title {
    font-family: 'Avero', sans-serif;
    font-weight: normal;
    font-size: clamp(2.5rem, 5.5vw, 4.5rem);
    line-height: 1.05;
    color: var(--text-primary, #fff);
    margin-bottom: var(--spacing-sm);
}

.support-hero-sub {
    font-family: 'Roboto', sans-serif;
    font-size: var(--font-size-lg);
    color: rgba(255,255,255,0.45);
    margin-bottom: var(--spacing-2xl);
    line-height: 1.5;
}

/* Search bar */
.support-search-wrap {
    position: relative;
    max-width: 580px;
    margin-bottom: var(--spacing-xl);
}

.support-search-input {
    width: 100%;
    padding: 1.1rem 4rem 1.1rem 1.5rem;
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(255,255,255,0.1);
    border-radius: var(--radius-md, 8px);
    color: var(--text-primary, #fff);
    font-family: 'Inter', sans-serif;
    font-size: var(--font-size-base);
    outline: none;
    transition: background 0.2s ease, border-color 0.2s ease, box-shadow 0.2s ease;
    box-sizing: border-box;
}

.support-search-input::placeholder {
    color: rgba(255,255,255,0.3);
}

.support-search-input:focus {
    background: rgba(255,255,255,0.09);
    border-color: rgba(49,218,230,0.5);
    box-shadow: 0 0 0 3px rgba(49,218,230,0.08);
}

.support-search-btn {
    position: absolute;
    right: 14px;
    top: 50%;
    transform: translateY(-50%);
    background: none;
    border: none;
    cursor: pointer;
    color: rgba(255,255,255,0.4);
    display: flex;
    align-items: center;
    padding: 4px;
    transition: color 0.2s ease;
}

.support-search-btn:hover {
    color: var(--color-cyan);
}

/* Quick link pills under search */
.support-quick-pills {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.support-quick-pill {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 14px;
    background: rgba(255,255,255,0.05);
    border: 1px solid rgba(255,255,255,0.09);
    border-radius: var(--radius-full, 9999px);
    font-family: 'Inter', sans-serif;
    font-size: 0.75rem;
    color: rgba(255,255,255,0.5);
    text-decoration: none;
    transition: background 0.2s ease, border-color 0.2s ease, color 0.2s ease;
    white-space: nowrap;
}

.support-quick-pill:hover {
    background: rgba(49,218,230,0.08);
    border-color: rgba(49,218,230,0.3);
    color: var(--color-cyan);
}

/* ─────────────────────────────────────────
   STATUS BAR
───────────────────────────────────────── */
.support-status-bar {
    background: rgba(255,255,255,0.025);
    border-top: 1px solid rgba(255,255,255,0.05);
    border-bottom: 1px solid rgba(255,255,255,0.05);
    padding: 12px 0;
}

.support-status-inner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--spacing-lg);
    flex-wrap: wrap;
}

.support-status-left {
    display: flex;
    align-items: center;
    gap: var(--spacing-xl);
    flex-wrap: wrap;
}

.status-indicator {
    display: flex;
    align-items: center;
    gap: 8px;
    font-family: 'Inter', sans-serif;
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--color-green, #00A889);
}

.status-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--color-green, #00A889);
    box-shadow: 0 0 6px rgba(0,168,137,0.7);
    flex-shrink: 0;
    animation: status-pulse 2.5s ease-in-out infinite;
}

@keyframes status-pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.5; }
}

.status-services {
    display: flex;
    gap: var(--spacing-xl);
    flex-wrap: wrap;
}

.status-service {
    display: flex;
    align-items: center;
    gap: 6px;
    font-family: 'Inter', sans-serif;
    font-size: 0.75rem;
    color: rgba(255,255,255,0.35);
}

.status-service-dot {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    flex-shrink: 0;
}

.status-service-dot.green  { background: var(--color-green); }
.status-service-dot.yellow { background: #f59e0b; }
.status-service-dot.red    { background: #ef4444; }

.status-link {
    font-family: 'Inter', sans-serif;
    font-size: 0.75rem;
    color: rgba(255,255,255,0.3);
    text-decoration: none;
    display: flex;
    align-items: center;
    gap: 4px;
    transition: color 0.2s ease;
    white-space: nowrap;
}

.status-link:hover { color: var(--color-cyan); }

/* ─────────────────────────────────────────
   SEARCH RESULTS (hidden by default)
───────────────────────────────────────── */
.support-search-results {
    display: none;
    padding: var(--spacing-3xl) 0 0;
}

.support-search-results.active {
    display: block;
}

.search-results-heading {
    font-family: 'Inter', sans-serif;
    font-size: 0.75rem;
    font-weight: 700;
    letter-spacing: 0.2em;
    text-transform: uppercase;
    color: rgba(255,255,255,0.3);
    margin-bottom: var(--spacing-lg);
}

.search-results-list {
    list-style: none;
    padding: 0;
    margin: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.search-result-item a {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-md) 0;
    background: none;
    border: none;
    border-bottom: 1px solid rgba(255,255,255,0.05);
    border-radius: 0;
    text-decoration: none;
    transition: padding-left 0.2s ease, border-bottom-color 0.2s ease;
}

.search-result-item a:hover {
    padding-left: var(--spacing-md);
    border-bottom-color: rgba(49,218,230,0.2);
}

.search-result-item .result-title {
    font-family: 'Inter', sans-serif;
    font-size: var(--font-size-sm);
    color: var(--text-primary, #fff);
    flex: 1;
}

.search-result-item .result-cat {
    font-family: 'Inter', sans-serif;
    font-size: 0.7rem;
    font-weight: 600;
    letter-spacing: 0.12em;
    text-transform: uppercase;
    color: rgba(255,255,255,0.25);
}

.no-results {
    font-family: 'Inter', sans-serif;
    font-size: var(--font-size-sm);
    color: rgba(255,255,255,0.3);
    padding: var(--spacing-xl);
    text-align: center;
    display: none;
}

.no-results.visible { display: block; }

/* ─────────────────────────────────────────
   QUICK TOOLS
───────────────────────────────────────── */
.support-quick-tools {
    padding: var(--spacing-3xl) 0;
    border-top: 1px solid rgba(255,255,255,0.05);
}

.support-quick-tools-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 0 var(--spacing-3xl);
}

.quick-tool-card {
    display: flex;
    align-items: center;
    gap: var(--spacing-lg);
    padding: var(--spacing-xl) 0;
    background: none;
    border: none;
    border-bottom: 1px solid rgba(255,255,255,0.06);
    border-radius: 0;
    text-decoration: none;
    transition: border-color 0.2s ease;
    position: relative;
    overflow: visible;
}

.quick-tool-card::before { display: none; }

.quick-tool-card:hover {
    border-color: rgba(255,255,255,0.12);
}

.quick-tool-icon {
    width: 40px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.quick-tool-icon.cyan-icon  { color: var(--color-cyan); }
.quick-tool-icon.green-icon { color: var(--color-green); }
.quick-tool-icon.pink-icon  { color: var(--color-pink); }

.quick-tool-body {}

.quick-tool-name {
    font-family: 'Inter', sans-serif;
    font-weight: 600;
    font-size: var(--font-size-sm);
    color: var(--text-primary, #fff);
    margin-bottom: 3px;
}

.quick-tool-desc {
    font-family: 'Roboto', sans-serif;
    font-size: 0.75rem;
    color: rgba(255,255,255,0.35);
    line-height: 1.4;
}

.quick-tool-arrow {
    margin-left: auto;
    color: rgba(255,255,255,0.15);
    flex-shrink: 0;
    transition: color 0.2s ease, transform 0.2s ease;
}

.quick-tool-card:hover .quick-tool-arrow {
    color: rgba(255,255,255,0.5);
    transform: translateX(3px);
}

/* ─────────────────────────────────────────
   SECTION HEADER (shared)
───────────────────────────────────────── */
.support-section {
    padding: var(--spacing-4xl) 0;
}

.support-section-label {
    display: block;
    font-family: 'Inter', sans-serif;
    font-weight: 700;
    font-size: 0.65rem;
    letter-spacing: 0.3em;
    text-transform: uppercase;
    margin-bottom: var(--spacing-sm);
}

.support-section-title {
    font-family: 'Avero', sans-serif;
    font-weight: normal;
    font-size: clamp(1.6rem, 3vw, 2.5rem);
    color: var(--text-primary, #fff);
    margin-bottom: var(--spacing-sm);
}

.support-section-sub {
    font-family: 'Roboto', sans-serif;
    font-size: var(--font-size-base);
    color: rgba(255,255,255,0.4);
    line-height: 1.6;
    margin-bottom: var(--spacing-2xl);
}

/* ─────────────────────────────────────────
   CATEGORY CARDS
───────────────────────────────────────── */
.support-categories {
    border-top: 1px solid rgba(255,255,255,0.05);
}

.support-cat-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: var(--spacing-lg);
}

.support-cat-card {
    display: flex;
    flex-direction: column;
    padding: var(--spacing-2xl) var(--spacing-xl) var(--spacing-2xl) var(--spacing-xl);
    background: none;
    border: none;
    border-bottom: 1px solid rgba(255,255,255,0.06);
    border-left: 3px solid transparent;
    border-radius: 0;
    text-decoration: none;
    position: relative;
    overflow: visible;
    transition: border-color 0.25s ease, transform 0.25s ease;
    cursor: pointer;
}

/* Left accent bar — always visible, brighter on hover */
.support-cat-card::before { display: none; }
.support-cat-card::after  { display: none; }

.cat-purple { border-left-color: rgba(163,21,206,0.35); }
.cat-cyan   { border-left-color: rgba(49,218,230,0.35); }
.cat-green  { border-left-color: rgba(0,168,137,0.35); }
.cat-pink   { border-left-color: rgba(255,10,210,0.35); }

.support-cat-card:hover {
    transform: translateX(5px);
}

.cat-purple:hover { border-left-color: #a315ce; }
.cat-cyan:hover   { border-left-color: var(--color-cyan); }
.cat-green:hover  { border-left-color: var(--color-green); }
.cat-pink:hover   { border-left-color: var(--color-pink); }

.cat-icon {
    width: 28px;
    height: 28px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: var(--spacing-md);
    flex-shrink: 0;
}

.cat-purple .cat-icon { color: #c955ef; }
.cat-cyan .cat-icon   { color: var(--color-cyan); }
.cat-green .cat-icon  { color: var(--color-green); }
.cat-pink .cat-icon   { color: var(--color-pink); }

.cat-name {
    font-family: 'Avero', sans-serif;
    font-weight: normal;
    font-size: var(--font-size-lg);
    color: var(--text-primary, #fff);
    margin-bottom: var(--spacing-sm);
    transition: color 0.25s ease;
}

.cat-purple:hover .cat-name { color: #c955ef; }
.cat-cyan:hover .cat-name   { color: var(--color-cyan); }
.cat-green:hover .cat-name  { color: var(--color-green); }
.cat-pink:hover .cat-name   { color: var(--color-pink); }

.cat-desc {
    font-family: 'Roboto', sans-serif;
    font-size: var(--font-size-sm);
    color: rgba(255,255,255,0.38);
    line-height: 1.6;
    flex: 1;
}

.cat-count {
    margin-top: var(--spacing-lg);
    font-family: 'Inter', sans-serif;
    font-size: 0.7rem;
    font-weight: 600;
    letter-spacing: 0.08em;
    color: rgba(255,255,255,0.2);
    display: flex;
    align-items: center;
    gap: 6px;
}

.cat-arrow {
    margin-left: auto;
    transition: transform 0.25s ease;
}

.support-cat-card:hover .cat-arrow { transform: translateX(3px); }

/* ─────────────────────────────────────────
   POPULAR ARTICLES + CONTACT SIDEBAR
───────────────────────────────────────── */
.support-articles-section {
    border-top: 1px solid rgba(255,255,255,0.05);
}

.support-articles-layout {
    display: grid;
    grid-template-columns: 1fr 340px;
    gap: var(--spacing-3xl);
    align-items: start;
}

/* Articles list */
.support-articles-list {
    list-style: none;
    padding: 0;
    margin: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.support-article-item a {
    display: flex;
    align-items: center;
    gap: var(--spacing-lg);
    padding: var(--spacing-lg) var(--spacing-sm);
    background: none;
    border: none;
    border-bottom: 1px solid rgba(255,255,255,0.05);
    border-radius: 0;
    text-decoration: none;
    transition: padding-left 0.2s ease, border-bottom-color 0.2s ease;
}

.support-article-item a:hover {
    padding-left: var(--spacing-md);
    border-bottom-color: rgba(49,218,230,0.18);
}

.article-cat-dot {
    width: 6px;
    height: 6px;
    border-radius: 50%;
    flex-shrink: 0;
}

.article-cat-dot.purple { background: #c955ef; }
.article-cat-dot.cyan   { background: var(--color-cyan); }
.article-cat-dot.green  { background: var(--color-green); }
.article-cat-dot.pink   { background: var(--color-pink); }

.article-title {
    font-family: 'Inter', sans-serif;
    font-size: var(--font-size-sm);
    font-weight: 400;
    color: rgba(255,255,255,0.75);
    flex: 1;
    line-height: 1.4;
    transition: color 0.2s ease;
}

.support-article-item a:hover .article-title { color: var(--text-primary, #fff); }

.article-cat-label {
    font-family: 'Inter', sans-serif;
    font-size: 0.68rem;
    font-weight: 600;
    letter-spacing: 0.1em;
    text-transform: uppercase;
    color: rgba(255,255,255,0.2);
    white-space: nowrap;
}

.article-chevron {
    color: rgba(255,255,255,0.15);
    flex-shrink: 0;
    transition: color 0.2s ease, transform 0.2s ease;
}

.support-article-item a:hover .article-chevron {
    color: var(--color-cyan);
    transform: translateX(2px);
}

/* Contact sidebar card */
.support-contact-aside {
    position: sticky;
    top: 100px;
    display: flex;
    flex-direction: column;
    gap: var(--spacing-lg);
}

.contact-card {
    padding: var(--spacing-2xl) 0;
    border: none;
    border-top: 1px solid rgba(255,255,255,0.08);
    text-align: center;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: var(--spacing-md);
}

.contact-card-icon {
    width: 40px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.contact-card-icon.purple-icon { color: #c955ef; }
.contact-card-icon.cyan-icon   { color: var(--color-cyan); }

.contact-card-title {
    font-family: 'Avero', sans-serif;
    font-weight: normal;
    font-size: var(--font-size-lg);
    color: var(--text-primary, #fff);
}

.contact-card-desc {
    font-family: 'Roboto', sans-serif;
    font-size: var(--font-size-sm);
    color: rgba(255,255,255,0.38);
    line-height: 1.6;
}

.contact-card-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 0.75rem 1.5rem;
    border-radius: var(--radius-md, 8px);
    font-family: 'Inter', sans-serif;
    font-weight: 600;
    font-size: var(--font-size-sm);
    text-decoration: none;
    cursor: pointer;
    border: none;
    transition: opacity 0.2s ease, transform 0.2s ease;
    width: 100%;
    justify-content: center;
}

.contact-card-btn:hover {
    opacity: 0.88;
    transform: translateY(-1px);
}

.contact-card-btn.purple-btn {
    background: var(--gradient-purple-pink);
    color: #fff;
}

.contact-card-btn.cyan-btn {
    background: rgba(49,218,230,0.12);
    color: var(--color-cyan);
    border: 1px solid rgba(49,218,230,0.2);
}

/* Ticket form modal (hidden by default) */
.support-ticket-overlay {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,0.75);
    z-index: 9999;
    align-items: center;
    justify-content: center;
    padding: var(--spacing-xl);
    backdrop-filter: blur(4px);
}

.support-ticket-overlay.open {
    display: flex;
}

.support-ticket-modal {
    background: #171616;
    border: 1px solid rgba(255,255,255,0.1);
    border-radius: var(--radius-lg, 12px);
    width: 100%;
    max-width: 560px;
    max-height: 90vh;
    overflow-y: auto;
    padding: var(--spacing-3xl);
    position: relative;
}

.ticket-modal-close {
    position: absolute;
    top: var(--spacing-lg);
    right: var(--spacing-lg);
    background: rgba(255,255,255,0.06);
    border: none;
    color: rgba(255,255,255,0.5);
    width: 32px;
    height: 32px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background 0.2s ease, color 0.2s ease;
}

.ticket-modal-close:hover {
    background: rgba(255,255,255,0.1);
    color: #fff;
}

.ticket-modal-title {
    font-family: 'Avero', sans-serif;
    font-weight: normal;
    font-size: var(--font-size-2xl);
    color: var(--text-primary, #fff);
    margin-bottom: var(--spacing-sm);
}

.ticket-modal-sub {
    font-family: 'Roboto', sans-serif;
    font-size: var(--font-size-sm);
    color: rgba(255,255,255,0.4);
    margin-bottom: var(--spacing-2xl);
    line-height: 1.6;
}

.ticket-form {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-lg);
}

.ticket-field {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.ticket-label {
    font-family: 'Inter', sans-serif;
    font-size: 0.78rem;
    font-weight: 600;
    color: rgba(255,255,255,0.55);
    letter-spacing: 0.04em;
}

.ticket-input,
.ticket-select,
.ticket-textarea {
    background: rgba(255,255,255,0.05);
    border: 1px solid rgba(255,255,255,0.09);
    border-radius: var(--radius-sm, 4px);
    padding: 0.75rem 1rem;
    color: var(--text-primary, #fff);
    font-family: 'Inter', sans-serif;
    font-size: var(--font-size-sm);
    outline: none;
    transition: border-color 0.2s ease, background 0.2s ease;
    width: 100%;
    box-sizing: border-box;
}

.ticket-select {
    appearance: none;
    -webkit-appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='rgba(255,255,255,0.3)' stroke-width='1.5' fill='none' stroke-linecap='round'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 14px center;
    padding-right: 36px;
    cursor: pointer;
}

.ticket-select option {
    background: #1a1919;
    color: #fff;
}

.ticket-input::placeholder,
.ticket-textarea::placeholder {
    color: rgba(255,255,255,0.2);
}

.ticket-input:focus,
.ticket-select:focus,
.ticket-textarea:focus {
    border-color: rgba(163,21,206,0.5);
    background: rgba(255,255,255,0.07);
}

.ticket-textarea {
    min-height: 120px;
    resize: vertical;
}

.ticket-submit-btn {
    padding: 0.875rem;
    background: var(--gradient-purple-pink);
    color: #fff;
    border: none;
    border-radius: var(--radius-md, 8px);
    font-family: 'Inter', sans-serif;
    font-weight: 700;
    font-size: var(--font-size-sm);
    letter-spacing: 0.06em;
    text-transform: uppercase;
    cursor: pointer;
    transition: opacity 0.2s ease, transform 0.2s ease;
    margin-top: var(--spacing-sm);
}

.ticket-submit-btn:hover {
    opacity: 0.88;
    transform: translateY(-1px);
}

/* Confirmation message */
.ticket-confirmation {
    display: none;
    flex-direction: column;
    align-items: center;
    gap: var(--spacing-lg);
    text-align: center;
    padding: var(--spacing-2xl) 0;
}

.ticket-confirmation.visible { display: flex; }

.ticket-conf-icon {
    width: 64px;
    height: 64px;
    border-radius: 50%;
    background: rgba(0,168,137,0.15);
    color: var(--color-green);
    display: flex;
    align-items: center;
    justify-content: center;
}

.ticket-conf-title {
    font-family: 'Avero', sans-serif;
    font-weight: normal;
    font-size: var(--font-size-2xl);
    color: var(--text-primary, #fff);
}

.ticket-conf-text {
    font-family: 'Roboto', sans-serif;
    font-size: var(--font-size-sm);
    color: rgba(255,255,255,0.45);
    line-height: 1.7;
    max-width: 360px;
}

/* ─────────────────────────────────────────
   KNOWN ISSUES / ANNOUNCEMENTS
───────────────────────────────────────── */
.support-announcements {
    padding: 0 0 var(--spacing-4xl);
}

.support-ann-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: var(--spacing-lg);
}

.ann-card {
    padding: var(--spacing-xl) 0 var(--spacing-lg);
    border: none;
    border-top: 3px solid rgba(255,255,255,0.08);
    background: none;
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.ann-card::before { display: none; }

.ann-status-green  { border-top-color: var(--color-green); }
.ann-status-yellow { border-top-color: #f59e0b; }
.ann-status-info   { border-top-color: #a315ce; }

.ann-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 3px 10px;
    border-radius: var(--radius-full, 9999px);
    font-family: 'Inter', sans-serif;
    font-size: 0.68rem;
    font-weight: 700;
    letter-spacing: 0.1em;
    text-transform: uppercase;
    align-self: flex-start;
}

.badge-operational { background: rgba(0,168,137,0.12); color: var(--color-green); }
.badge-maintenance { background: rgba(245,158,11,0.12); color: #f59e0b; }
.badge-info        { background: rgba(163,21,206,0.12); color: #c955ef; }

.ann-title {
    font-family: 'Inter', sans-serif;
    font-weight: 600;
    font-size: var(--font-size-sm);
    color: var(--text-primary, #fff);
    line-height: 1.4;
}

.ann-body {
    font-family: 'Roboto', sans-serif;
    font-size: var(--font-size-sm);
    color: rgba(255,255,255,0.4);
    line-height: 1.6;
    flex: 1;
}

.ann-meta {
    font-family: 'Inter', sans-serif;
    font-size: 0.7rem;
    color: rgba(255,255,255,0.2);
}

/* ─────────────────────────────────────────
   RESPONSIVE
───────────────────────────────────────── */
@media (max-width: 1024px) {
    .support-hero-character { display: none; }
    .support-articles-layout { grid-template-columns: 1fr; }
    .support-contact-aside { position: static; flex-direction: row; }
    .contact-card { flex: 1; }
}

@media (max-width: 768px) {
    .support-quick-tools-grid { grid-template-columns: 1fr; }
    .support-cat-grid { grid-template-columns: repeat(2, 1fr); }
    .support-ann-grid { grid-template-columns: 1fr; }
    .support-status-inner { flex-direction: column; align-items: flex-start; gap: 8px; }
    .status-services { display: none; }
    .support-contact-aside { flex-direction: column; }
}

@media (max-width: 480px) {
    .support-cat-grid { grid-template-columns: 1fr; }
    .support-ticket-modal { padding: var(--spacing-xl); }

    .support-search-input {
        font-size: var(--font-size-sm);
    }

    .support-quick-pills {
        gap: 6px;
    }

    .support-quick-pill {
        padding: 4px 10px;
    }

    .contact-card {
        padding: var(--spacing-lg) 0;
    }

    .contact-card-btn {
        padding: 0.625rem 1rem;
    }
}